Privacy Policy
RenterShield by Justack.ai
rentershield.justack.ai
Effective Date: February 6, 2026
Last Updated: February 6, 2026
1. Introduction
Humilitas Group Limited, Toronto, Canada, operating as Justack.ai ("we," "us," or "our") operates RenterShield, a processor-powered lease review tool accessible at rentershield.justack.ai (the "Service"). RenterShield helps Canadian tenants identify potentially illegal, unenforceable, or high-risk clauses in their residential lease agreements.
We are committed to protecting your privacy and handling your personal information with the care and transparency it deserves. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our Service.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (BC PIPA), and other applicable Canadian privacy legislation.
2. Information We Collect
🔒 Privacy-First Design
We do not store your lease content in our database by default. Your lease is analyzed in real-time and discarded immediately after analysis. This minimizes privacy risk and protects your personal information.
2.1 Information You Provide Directly
- Account Information: Email address and basic profile information
- Lease Content: Submitted for real-time analysis only (see Section 2.4 for storage exceptions)
- Payment Information: Processed by Stripe (we only receive transaction confirmations)
- Communications: Support requests and feedback
2.2 Information Collected Automatically
- Usage Data: Pages viewed, features used, timestamps
- Device Information: IP address, browser type, operating system
- Log Data: Server logs with request information
2.4 Lease Content Storage Exceptions
By Default: Your Lease is NOT Stored
When you submit a lease for analysis, we process it in real-time using AI and immediately discard the lease text. We only store the analysis results (red flags and disclosures), not your original lease content.
Limited Exceptions:
- Error Debugging (Automatic): If an analysis fails or errors occur, we may temporarily store your lease text for up to 48 hours to diagnose and fix the issue. This data is automatically deleted after 48 hours.
- Future Opt-In (Not Yet Implemented): We may offer an optional checkbox to allow storage for quality improvement. This feature is not currently active.
What This Means: In 99%+ of cases, your lease text is never stored in our database. Only when technical errors occur might it be temporarily retained for debugging, and only for 48 hours maximum.
3. How We Use Your Information
Core Service Functions:
- Lease Analysis: Your lease text is transmitted to a third-party language processing service for analysis
- Account Management: Maintaining your account and analysis history
- Payment Processing: Processing payments via Stripe
Service Improvement:
- Analyzing aggregated usage data to improve features
- Maintaining security and performance
- Diagnosing technical issues
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We share your information only with trusted service providers necessary to operate the Service.
| Service Provider | Location | Data Transferred |
|---|---|---|
| Anthropic (Claude API) | United States | Lease text for AI analysis |
| Supabase | United States | Account data, lease text, analysis results |
| Vercel | United States | Web requests, IP addresses, usage data |
| Stripe | United States | Payment transaction data |
Cross-Border Data Transfers
Your personal information may be transferred to and processed in the United States. When transferred to the U.S., your information becomes subject to U.S. laws and may be accessible to U.S. law enforcement and national security authorities.
By using the Service, you acknowledge and consent to the transfer of your personal information outside of Canada.
5. Data Retention and Deletion
Retention Periods:
- Account Information: Duration of active account + up to 12 months
- Lease Text: NOT STORED (analyzed in real-time and discarded)
- Analysis Results: Stored indefinitely (red flags and disclosures only, no lease text)
- Debug Logs (Errors Only): Maximum 48 hours, then automatically deleted
- Payment Records: Minimum 7 years (Canadian tax law requirement)
- Usage & Log Data: Up to 12 months
Your Right to Deletion
You may request deletion of your account and associated personal information at any time. We will complete your deletion request within 30 days. Contact us at privacy@justack.ai to request deletion.
6. Security Measures
We implement reasonable security safeguards including:
- Encryption in Transit: All data encrypted using TLS/HTTPS
- Encryption at Rest: Database encryption using industry-standard protocols
- Authentication Security: Secure password hashing via Supabase Auth
- Access Controls: Restricted access on need-to-know basis
- API Security: Encrypted and authenticated third-party communications
7. Your Privacy Rights
Under PIPEDA and BC PIPA, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Withdraw Consent: Withdraw consent to data collection/use
- Deletion: Request deletion of your personal information
- Complain: File a complaint with the Privacy Commissioner
To exercise any of these rights, contact us at privacy@justack.ai. We will respond within 30 days.
8. Contact Our Privacy Officer
Humilitas Group Limited (operating as Justack.ai)
Attention: Privacy Officer
Email: privacy@justack.ai
Website: https://justack.ai
This Privacy Policy was last updated on February 6, 2026.
Humilitas Group Limited, operating as Justack.ai — Empowering tenants with accessible legal information.